COVID-19 information




COVID-19 has thrown us all a major curveball, and we are grappling with what that means for us now, and into the future.

The first point I’d like to make is:

We are HERE for YOU! Veterinary practices have been deemed essential services, and we remain OPEN for business, but with some changes to normal operating procedure. We are here for you and your pets, but we need to adapt to a changing landscape. We are monitoring the situation daily, and adapting to the decisions from state and federal governments, while independently raising our hygiene standards to keep our staff and clientele safe.

  • We are regularly disinfecting our waiting room, consult rooms, phones, computers, door handles, treatment room, theatres and kenneling areas;
  • We have alcohol based hand sanitiser throughout the hospital, including at reception for clients’ use on arrival to the hospital;
  • Regular disinfection of consultations rooms after every patient visit;
  • Handshakes have been replaced by “Elbow bumps”, a bow or a wave;
  • Any members of staff that are unwell are asked to stay home.

The health and welfare of our staff and clients is an absolute priority. Please help us by following their instructions as much as possible in a mutually respectful way.

  • Please refrain from presenting to the practice with more that ONE PERSON PER PET.
  • If you are asked to remain outside of the practice, or to remain in your car, please do so. This is for the greater good of the community and the veterinary staff that aim to serve you.

We aim to minimise the public health risk by attending to all patients that have important and urgent health issues.  Some health and wellness measures may be deemed NON-URGENT by our practice, in line with the guidelines provided by the Australian Veterinary Association. Please work with us as we try and tend to the most pressing issues that we collectively face.

How you can help us:

If you:

  • Have cold and flu symptoms, or are self-isolating, we ask that you delay your consultation until the period of self-isolation is complete or symptoms are resolved. If your pet needs urgent assistance, please call us on 94051122 to discuss options, this will help us to determine the best course of action, which may include collecting your pet from your car or conducting the consultation via phone.
  • If you have returned from overseas travel in the last 2 weeks, as mandated by the Australian government regarding self-isolation, please do not visit our clinic. If your pet needs urgent assistance, please contact us on the phone to discuss further.
  • Social distancing – Evidence suggests that social distancing will help “flatten the curve”, slow the spread of the virus and keep more people fit and healthy. To help with this, we encourage you to call us when you arrive and wait in your car with your pet or outside unless the waiting area is empty. Once we are ready to see you, we will text or call you to come into the hospital.
  • Please No Cash Payments – please use contactless payment methods.

To limit our exposure, it may become a requirement that our veterinary team examine a pet (following the collection of an adequate clinical history) in a room separate from their owners. While not our usual procedure, this is not an uncommon practice in the veterinary world.

If you are in need of any repeat prescription medications, prescription foods, or any preventative health products (e.g. flea and worm treatments), please call ahead so we can have this ready for you to minimise your time in the waiting room. If you can call us again on your arrival in our hospital car park, this will assist us greatly in having the products you need ready and waiting.

It is important to note that, at this point in time, there is no scientific evidence that COVID-19  can be transmitted to or from cats or dogs. We continue to watch this space, but all data points to the fact that this remains a human pathogen – despite its animal origins.

We thank you for your understanding. Together we will get through this crisis.

For more information on COVID-19, click here